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Terms & Conditions

COMPANY INFORMATION

This Website is managed by ATIKA AL ABBAS TRADING, a company registered in the United Arab Emirates, Dubai.
Contact email address: customercare@atikaalabbas.com
Contact phone number: +971561888020

These Terms and Conditions form an integral whole with our customer Privacy & Cookies Policy.

A. INTRODUCTION

1. These terms and conditions and any agreements, policies or documents to which a link is provided in them (collectively, "Terms") set out the terms of use that apply to Website (atikalabbas.com) owned by and/or operated by or on behalf of ATIKA AL ABBAS TRADING, a company registered in the United Arab Emirates, Dubai doing business as Audrey & Grace, as  well as any other related products and services that refer or link to these legal terms (the "Legal Terms") (collectively, the "Services").

Company is referred to in these Terms as "Company," "We," or "Us". "Customer", "You" and "Your" refers to you, the person logged on this website and compliant to the Company's terms and conditions. Any use of the above terminology or other words in the singular, plural, capitalization and/or he/she or they, are taken as interchangeable and therefore as referring to the same.

We operate the Website (the "Site"), as well as any other related products and services that refer or link to these legal terms (the "Legal Terms") (collectively, the "Services").

If you have any questions regarding the Website or these Terms, or in the unlikely event that you have any complaints about any products purchased by you from the Platforms, you can reach us by phone at +971561888020, or email at customercare@atikaalabbas.com, Dubai, United Arab Emirates.

If you do not agree to these Terms, you must cease using and accessing the Website immediately.

2. These Terms were last revised on 28 January 2024.

B. ACCESS & USE OF WEBSITE

  1.  The Terms apply to your use of and access to the Website including all orders submitted by you for any products or services made available by us for purchase over the Platforms. These terms and conditions govern the access and use of the Website (“Terms and Conditions”). Accessing and using any of the Platforms, as well as purchasing any products available on the Platforms and related domains, imply that you have read these Terms and Conditions and accept them without any restrictions.
  2. Please note that these Terms do not affect your statutory rights as a consumer.
  3. You agree that the information you provide when you register on the Website is not misleading, true and accurate in all respects and you will notify our customer service team of any changes to that information.
  4. These Legal Terms constitute a legally binding agreement made between you, whether personally or on behalf of an entity ("you"), and, concerning your access to and use of the Services.
  5. Unless otherwise noted, the Website, and all materials on the Website, including text, images, illustrations, designs, icons, photographs, video clips, audio clips and other content, and the copyrights, trademarks, trade dress and/or other intellectual property in such materials (collectively, the "Contents"), are owned, controlled or licensed by the Company and its affiliates.
  6. The Website and the Contents are intended solely for personal, non-commercial use. You may download or copy the Contents and other downloadable materials displayed on the Website for your personal use only. No right, title or interest in any downloaded Content is transferred to you as a result of any such downloading or copying. You may not reproduce (except as noted above), publish, transmit, distribute, display, modify, create derivative works from, sell or exploit in any way any of the Contents or the Website.
  7. We advise you, as a user, to regularly review these Terms and Conditions prior to any use or access of the Website, since they may be amended by Company from time to time. You understand and agree to be unconditionally bound by these Terms and we therefore advise you to read these Terms carefully and to save or print a copy of these Terms for future reference. We will provide you with prior notice of any scheduled changes to the Services you are using. The modified Legal Terms will become effective upon posting or notifying you by email. By continuing to use the Services after the effective date of any changes, you agree to be bound by the modified terms.
  8. The Company shall implement every effort to ensure all information provided on the Website is accurate and up to date. However, the Company cannot guarantee the absence of errors in its contents nor that the latter are systematically updated.

C. PRODUCTS & SERVICES

  1. Terms refer to the offer, acceptance and consideration of payment necessary to undertake the process of our assistance to the Customer in the most appropriate manner, as well as any other related Products and Services that refer or link to these legal terms, for the express purpose of meeting the Customer’s needs in respect of provision of the Company's stated Services, in accordance with and subject to, prevailing law of the UAE.
  2. The Services are intended for users of eligible age.
  3. Product Availability: If there are issues with regards to supply or there are products which are out of stock, we will inform you immediately and proceed to refund the price of the product(s) not available. We will refund the corresponding amount without undue delay and, in any case, within the period of 30 days. The refund will be carried out in conformance with the provisions of section G.

D. ACCEPTANCE AND REJECTION OF AN ORDER

  1. Right to Reject Orders or Cancel Sales. All orders, whether initial or additional, are subject to approval and shall only become effective upon confirmation by the Company. The Customer agrees that the Company, in its sole and absolute discretion, may accept or reject any purchase, in whole or in part, for any reason such as inability to confirm payment authorization, ineligibility, suspected fraud, repetitive order cancellations, shipping restrictions and stock availability. Items on the website cart are not reserved until the Order is paid for.
  2. Information on the Site is for information purposes only, and can be used to estimate the likelihood that an item is available immediately upon order placement. The Company cannot guarantee that the items stated will be available for immediate purchase, as Inventory can change significantly throughout the day.
  3. If the item ordered is out of stock, subject to delays or the price is higher than that shown on the order, the Company will attempt to contact the Customer via the email address provided when placing your order. If the Company cannot contact the Customer or receive no response to the email, the Company will continue to process the remaining on Customer’s order.
  4. Despite the Company’s efforts to ensure accuracy, errors in product details, imagery of product, prices and descriptions may occur. The Company will inform the customer of this by email. The Company shall be under no obligation to accept an Order that was advertised at an incorrect price and reserves the right to cancel the Order and issue a refund.

E. PRICES & PRICING POLICY

  1. Prices on the Website are displayed in United Arab Emirates Dirham (AED), and exclude delivery costs, taxes or duties to which the purchase may be subject. The prices applicable are those indicated on the Website on the date of the order. Once you have completed the purchase order, and before making payment, you will be provided with a final overview identifying the article(s) acquired and the total price (including shipping and taxes).
  2. Final price may vary due to the Terms and Conditions of the payment method, financial institutions and intermediaries involved in the payment processing, or transport and shipping services. User accepts and recognizes that beyond statutory regulations, Company is not responsible for any variations caused as a result of the foregoing.
  3. When using a payment card denominated in a different currency to AED, the payment will be subject to the currency exchange rate applied by the card issuer.
  4. The Company reserves the right to make changes to the prices displayed, without notice to the Customer or any third-party.

F. PAYMENT METHOD

  1. Payment will be made at the end of the purchase process and will be an essential condition for formalization of the same. The Company accepts Visa, MasterCard, Apple Pay, and also offers a payment in instalments option via third party providers for GCC Countries subject to Customer meeting the Delayed Payment Provider's eligibility criteria and entering into a contract with the Delayed Payment Provider. The choice of payment method is made during the purchase process on the corresponding screen.
  2. We use secure payment methods from financial entities in order to offer maximum security. You must notify Company of any incorrect or fraudulent charge on the card used for purchase, by email and in the shortest period of time possible so that suitable steps can be taken at this Site. The payment method suppliers or issuers may adopt anti-fraud measures that include the rejection of certain types of operations. Company is not responsible for the application of this type of security policy.
  3. You expressly authorize the issuing of an electronic invoice. Company will issue an invoice in the name of the person or company placing the order, which is attached to the purchase confirmation email, once the order has departed from our facilities. Please note that sales invoices cannot be modified afterwards in compliance with applicable laws.

G. SHIPPING & DELIVERY

  1. Ready to Wear orders are dispatched within 3 working days. Custom, or Made to Measure, orders may taken up 14 working days to produce.
  2. We aim to have orders dispatched as soon as they are ready. You will receive a confirmation email once the order is placed. In the event of any delays, we will contact you through your provided contact details. For urgent orders you may reach out to us via email or WhatsApp so we can confirm whether the order can be expedited.
  3. Delivery times may vary due to unforeseen conditions during the logistics and transport of the goods. We shall provide the details for tracking of the package on the transport and logistics company.
  4. DOMESTIC: Local shipments are delivered free of charge.
  5. INTERNATIONAL: We offer worldwide shipping. All international orders are shipped via DHL courier services. Shipping fees are calculated at checkout. The location of the shipment will determine the import duties to be charged. Customs duties and taxes are incurred by the customer. We shall provide you with a tracking reference should you wish to track your order. International delivery times may vary, particularly if shipments are subject to customs and duty procedures beyond our control. Please note that shipping times may also vary during national and bank holidays.
  6. Holiday Shipping Deadlines: Cut off dates will be announced on the Website and Social Media Platforms, such as Instagram. Orders placed after the cut off date will be prepared and scheduled after the holidays.
  7. Company is not responsible nor liable for any inconvenience in the transport, shipping and handling of the products by third parties, unless it is caused by the Company or its personnel. You must contact the transport agency in order to continue with the delivery in case it cannot be completed.

H. RETURNS, EXCHANGES & CANCELLATIONS

Please review our Returns & Cancellations Policy here.

1. PRIVACY & COOKIES

The Company’s Privacy Notice and Cookie Policy applies to use of the Website, and its terms are made a part of these Terms and Conditions by this reference.
Please review our Privacy & Cookies page here.
J. ACCOUNTS & PASSWORDS
  1. You are solely responsible for maintaining the confidentiality of the information required to access your account, (i.e. username and password). Accordingly, you are solely responsible for any and all activity that occurs from your account as a result of your failing to keep this information confidential and protected.
  2. You shall notify Company as soon as practicable any security or confidentiality issue with your user or password, or activity under your account. You may be held liable for any losses suffered by the Company as a result of the latter.

K. APPLICABLE LAW AND JURISDICTION

These Terms and Conditions are governed by the laws of the United Arab Emirates, without regard to any conflict-of-law rules or the United Nations Convention on Contracts for the International Sale of Goods. To the extent permitted by law, the competent courts at the place of the registered office of Company, currently Dubai, United Arab Emirates, will have exclusive jurisdiction in respect of any disputes arising from the Terms and Conditions, and your use of the Website, subject to the right to prosecute a user at his/her place of domicile or residence.

L. FORCE MAJEURE

Performance by Company with all or part of its obligations will be suspended in the case of unforeseeable events or force majeure that impedes or delays performance. These events will include, but not be limited to: war, riots, uprising, pandemia, local disease outbreaks, social disturbances, strikes of any kind and supply problems that cannot be attributed to Company. We will try to communicate as soon as practicable about these events or force majeure. In the case that this suspension is prolonged for a period longer than 30 days, you will have the possibility to cancel the order in process and will receive a refund as per these Terms and Conditions.

M. SEVERABILITY

If any court of law, having the jurisdiction to decide on this matter, rules that any provision of these Terms and Conditions is invalid, then that provision will be removed from the Terms and Conditions without affecting the rest of the Terms and Conditions. The remaining provisions of the Terms and Conditions will continue to be valid and enforceable.

N. LIABILITY
Company will be held harmless from any liability derived from:

  1. 1. Errors on the Website due to force majeure, unforeseeable events or other causes that cannot be attributed to the Company in connection to these Terms and Conditions.
  2. Technical and/or mechanical problems or viruses produced during the Internet connection (whether through the Website or third-party platforms), on the computer systems (software and hardware) or in the documents and electronic files stored on the computer systems.
  3. Access by minors to the content included on the Website, with adequate control of the activity of under-age children being the responsibility of their parents or guardians. Company is not responsible for the accuracy, update and legality of the content of the pages that, where occurring, are suggested by the company or are linked to. Company will be held harmless from all liability relative to the user with regards to the legal conditions of use and the content of the various pages, platforms suggested or that are linked to by third parties, with the user deciding to accept them or not under their own criteria. You agree to indemnify and hold Company, its officers, directors, shareholders, predecessors, successors in interest, employees, agents, subsidiaries and affiliates, harmless from any demands, loss, liability, claims or expenses (including attorneys’ fees), made against Company by any third party due to or arising out of or in connection with your use of the Website or infringement of these Terms and Conditions.

O. ACCESSIBILITY

All of Atika Al Abbas' customers should have a pleasurable shopping experience, and we strive to promote inclusivity and accessibility for all. To enhance the accessibility of our Website, audits are performed by accessibility consultants to ensure our website meets or exceeds applicable standards. Our aim is to make it possible for our customers to successfully use our Website for information gathering and business transactions. We want to make using the Website as easy as possible for you, whether or not you are using assistive technology.

Please email us at customercare@atikaalabbas.com if you are having problems using or accessing any part of our Website. We will work with you to find a way to communicate or complete the transaction in a way that is suitable for you and is in accordance with the law.